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APrintZone, LLC Terms and Conditions of Service.
Quote and pricing A quote/evaluation for prospective project is free of charge and valid for 30 days. The quote might be based on hourly rate of $50.00 – 75.00 per hour depending on product type, or issued as firm fixed price. The firm fixed price includes minor changes/corrections to each design. Minor changes are those requiring less than two hours of total additional time per design. Changes requiring in excess of two hours of additional time or required in addition to originally agreed Scope of Work are considered major changes and will be billed at the rate of $50.00 – 75.00 per hour, depending on product type, in addition to the agreed/estimated price. Major changes (these requiring more than two hours of total additional time), unlimited revisions, providing additional design ideas and compositions, total redesign and reformatting are the services that are not covered by fixed firm price. Company utilizes the services of outside manufacturers and suppliers, and thus cannot be responsible for changing costs, time of order turnaround or other terms and conditions of outside and third party providers. Any additional charges due to third party providers or outside sources will be responsibility of customer. Firm fixed price includes delivery of goods only if stated so specifically. Otherwise shipping and handling costs are the extra and will be added to the final invoice.
Reference Materials All reference materials must be submitted by customer. Reference materials include images, texts, content layout and other unspecified information required for the processing. Customer is fully responsible for legality (including copyright etc.), content, and accuracy of submitted reference materials. Search for reference materials can be provided at a charge of $50.00 per hour plus cost of purchased literature, royalty free images or custom made images. Purchased literature and images is a property of client and will be released to client after project completion or cancellation.
Processing Project/Design is considered “in work” upon signing the job agreement by customer and receiving the deposit payment unless agreed payment conditions are “Full payment upon completion” which applicable for Government jobs only. The Design/Development of the product is based on briefing with customer and reference materials with following development limited to 3 reviews with minor changes or unlimited number of reviews if project is paid on hourly basis. For some products, such as logos, custom images and other limited number of products, company submits 3 initial design ideas for selection and further development of one of above design ideas. Customer approves the design, including the changes by signing the proof. Customer is responsible for careful review of the submitted proof and grammar/spelling check. Upon signing the proof customer is fully responsible for overlooked mistakes and additional costs caused by overlooking above mistakes including a cost of reprint. Any changes, corrections, additions and/or reformatting after signing the proof should be paid on hourly basis at $50.00/hour. Company does not provide free mock-ups or design ideas under no circumstances. Company does not responsible for delay in project’s processing caused by actions of customer or third party (subcontractor). Company reserves the right to put on hold project processing due to delayed progress payment or provision of requested reference materials.
Rights
In case
the project includes a use of images, designs, objects and other materials
which are or might be a subject for licensing, customer is fully responsible
for all legal aspects of such licensing. Company reserves the right not to release the design, product or package and collateral products and materials unless paid in full. Company reserves the right to photograph, duplicate, and utilize images of fabricated design, product or package and final products based on above design, product or package for Company’s own marketing and advertisement purposes unless above information is classified.
Cancellation and Pending Processing Cancellation of project/service refusal can be made by customer at any time, by any reason. In case of project cancellation/service refusal, initiated by the customer, customer is responsible for paying a cancellation fee in amount of 10% of total agreed/estimated price and for compensation of the time spent for producing the design, product or package so far at $50.00 per hour. Project Processing can be put on hold upon customer’s request, pending changes in design, approval by the corporate chain or for any other reason. In case of pending processing, initiated by the customer, for the period more than one calendar week, customer is responsible for partial payment in order to compensate the work completed so far. Continued pending of the project processing for more than 12 calendar weeks will be automatically considered as project cancellation/service refusal.
Payments and payment terms Payment to be made in accordance with the agreement and invoices submitted. All projects below $1.000 must be prepaid. All projects ordered by individuals (non-corporate) must be prepaid. Shipping & handling costs and applicable taxes might be added to invoice. Payment may be made by company check, money order, cashier’s check or cash. Company accepts Visa, MasterCard and Pay Pal. A charge of $70.00 will be assessed in the event of a returned draft. A charge in amount of 2% of total agreed price per month will be added to any payment not made by the due date. In the event Company employs an attorney or/and collection professionals to collect unpaid balance, Customer shall be responsible for all costs of collection including attorney’s fees, collection fees and expert witness fees.
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